Privacy policy

Last updated September 2026

Who we are

Bespoke Windows & Doors (“we”, “us”) operates bespokewd.com from 1453 W Landstreet Road, Suite 302B, Orlando, FL 32824. You can reach us at sales@bespokewd.com or (407) 488-5620.

TODO(client): confirm the registered legal entity name and add it here in place of the trading name, along with a named privacy contact if you have one.

What we collect

Two categories, and nothing else:

What you give us. When you submit the enquiry form we receive your name, email address, and — if you provide them — your phone number, project type, project location and message. If you tick the SMS consent box we also record that you consented, and when.
What your browser reports. Standard analytics data such as pages viewed, referring site, approximate location, device and browser, collected through Google Tag Manager and the tools configured within it.

We do not ask for payment details on this website, and we do not knowingly collect information from anyone under 18.

How we use it

To respond to your enquiry and arrange a consultation.
To prepare a quote and manage your project if you go ahead.
To send you text messages about your enquiry, but only if you explicitly opted in. See our SMS terms.
To understand how the site is used so we can improve it.

We do not sell your information. We do not share it with third parties for their own marketing.

Who processes it for us

Enquiries submitted through this site are delivered into our CRM (GoHighLevel), which stores them and manages our follow-up. The site is hosted on Vercel. Analytics are handled through Google Tag Manager. Each of these providers processes data on our instructions.

How long we keep it

Enquiries are retained for as long as we may reasonably need them for the project and for our own records. Ask us to delete yours and we will, except where we are required to keep something.

TODO(client): confirm your retention period if you have a formal one.

Your choices

Ask us what we hold about you, and ask us to correct or delete it.
Reply STOP to any text message to stop receiving them.
Use your browser settings, or an opt-out tool, to limit analytics cookies.

To exercise any of these, email sales@bespokewd.com.

Changes

If this policy changes we will update the date at the top of this page.

TODO(client): this policy is written to describe what this website actually does. It has not been reviewed by an attorney. Have counsel review it before launch, particularly if you market outside Florida.